The functionality of dezrez is great, the multiple diaries within the software enables individuals to multi task or work indepedently and have customised diaries. For management it's an easy monitoring tool which identifies staff members workloads.This is useful for many different purposes which means dezrez is not only a piece of software which helps us operate, but also helps us report on our operations. The number of custom reports is endless and often helps provide us insights into our business. With any software you want the reassurance that the support will be there if things go wrong, everytime I've spoken with dezrez, they've been useful, polite and efficient. Great software to say the least!