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Waterfalls Estate Agents

Waterfalls are an independently owned sales and lettings agent who joined dezrez in 2004. In 2007 they were awarded Surrey's best Estate Agency and their high usage of dezrez reflects their professional and efficient work ethic.

Key agency facts...

Number of offices

Number of offices

1-4

Discipline

Discipline

Sales and Lettings

Location

Location

South

Target market

Target market

Rural

Previous software

Previous software

GMW

Agency style

Agency style

Established

We chose Dezrez because...

We chose Dezrez because we work at an extremely fast pace, and in turn require software to keep up! Dezrez not only enables us to work at lightening speed whilst discussing requirements with either buyer or seller it creates fantastic reports which help win business and more importantly keep business. The vendor reports are crucial to obtaining price reductions, and the new facility on the viewing feedback section which allows you to email the viewing reaction to the client with a simple click, again saves time and makes us even more efficient than our competitors.

What Waterfalls Estate Agents said:

We moved to dezrez for a number of reasons. The online vendor report confirms viewing feedback etc and is very popular, especially with vendors who are busy at work all day and who appreciate being able to log-in at night to see what has been happening with their home. It is also proving to be a good instruction winner. Live integration across all branches with automated website and portal uploads is also very beneficial as we no longer have to do any manual uploads or back-ups. We have also found the support to be instant and accessible, our requests for specific development have been promptly carried out. By moving to online software our previous uploading problems and inter-branch updates have been eliminated.
John Durrant Owner
We work at an extremely fast pace, and in turn require software to keep up. Dezrez not only enables us to work at lightening speed, whilst discussing requirements with either buyer or seller, it also creates fantastic reports which help win business and more importantly keep business. The vendor reports are crucial to obtaining price reductions, and the new facility on the viewing feedback section which allows you to email the viewing reaction to the client with a simple click, saves time and makes us even more efficient than our competitors. As we are an award winning agency we have to maintain the fantastic customer service we have provided over the last 17 years and Dezrez helps us improve year by year. Dezrez is a fundamental tool which we could not do without.
Laura Garnett Negotiator

Interesting facts

  • We won Best Medium Sized estate agency at the West Surrey Property awards in 2010.

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