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Who is using dezrez?

The Property Cafe

The Property Cafe

No. of offices: 1-4
Previous software: Other
Location: East

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Dezrez support has always been extremely responsive and whenever we have had any queries or encountered issues with the software, the matter is resolved quickly and succinctly.
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Training and support

Buy into a relationship not just software. Making sure you get the support and help you need from us is our number one priority. We want your experience with dezrez to be more like a partnership than a business transaction. From day one you will get the support, help and training you need to get up and running. It doesn’t stop there, our pro-active approach to support means you soon feel like part of the dezrez family.

Training – an investment not a cost

Pound sign

The real experts in dezrez and estate agency are our trainers. As a new customer you will have a one to one training day with a member of our training team to ensure you get the most out of the dezrez product. We won’t just show you how to use the software, your trainer will take the time to show you just how flexible dezrez can be and how it fits in with your business model.

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Flexible training to suit your needs

People sitting round a table taking part in a Dezrez training session

Our training team recognise that agents often need further training. Maybe you have a new member of staff or haven’t seen our latest features yet? We run monthly training courses across the UK so that you don’t have to travel and for those that find escaping from the office a little tricky training can always be done via the internet or our trainers are happy to come to you for the day.

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Support keeps you moving

Two cars driving past each other

We have a dedicated support team that understand the ways an estate agency works. Our team are familiar with different working practices and understand our software inside out. The support team is, and always has been, the foundation of dezrez. We pride ourselves on our support team and most importantly our proactive approach to support. Give us a call to find out more.

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Contacting us is easy

A woman using a cup on a string to communicate with a smartphone

When you need help, you need it fast. We encourage you to call the support team any time, whether you have a question about the software or other features we offer. There will always be a real person at the end of the phone to help. We are not only available on the phone; you can get in touch online, via email, Twitter or even Facebook.

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How we work

Two estate agents holding up a sign which says People

Our support team are the experts in how to get the best out of our product, as well as being skilled technicians. Support is provided via remote desktop software, we can connect to your computer and view your desktop as though we were in the office with you. This helps us to understand the problem fully and your staff to see the resolution as it happens; saving you time and money and ensuring we get you working as quickly as possible.

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Userguide, videos and other helpful material

Estate agents working together to create a human pyramid

So what else do we offer you in the way of support and training? Our comprehensive online userguide is available to all our customers as well as a suite of video tutorials and downloadable learning material. Every section of dezrez has a help file or video that will help and remind you to perform any action within the system.

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Taking your first dezrez steps

Two people walking visible from the waist down

It’s not just about buying new software, there’s your website to think about, branding, window cards, data migration and so the list goes on. You will be assigned an account manager to work with you through the setup process. In fact your account manager is with you for the rest of your dezrez journey, and always just a phone call away.

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How well are you using dezrez

Your dezrez score 87%

So you’ve got dezrez up and running and things are working just fine. But how are your staff getting along, are they recording telephone calls, viewing feedback, are they reporting all information back to vendors? Our account managers will send you a usage report on a monthly basis outlining the areas your staff are using well, areas they are not using and highlight new features that may be of interest to you. This is just one of the ways we like to stay in touch.

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Uservoice let’s you have your say

UserVoice

At dezrez we have always placed extra emphasis on listening to our customers. It's a small thing to do, but it's often overlooked. If you’ve got an idea you would like to see developed within dezrez, tell us about it in Uservoice. Our customers can create, discuss, and vote for ideas within our Uservoice community.

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