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Support philosophy
How are we different
We realise that there is nothing worse than being left alone or kept on hold when you have a problem. When you need help, you need it fast. We have heavily invested in a large, fully trained support team to cut waiting times, and to ensure that it is you keeping us on hold, rather than the other way around.
- Low waiting times
- Friendly, accessible support team
- No confusing phone menus
- UK based support team
- Fully trained to understand how estate agents work
Buy into a relationship not just a software package
Clients don't just buy our software, they enter into a relationship with us. Our support and customer management is part of the product. We are never too busy to help. We are unique in that we monitor our customers ensuring they get the most out of our software. From day one we will provide you with as much support as you need. This is included in the price. We believe in value for money. We listen to what you have to say, continually upgrading and refining our products to ensure you stay ahead of the competition. This high level of customer care has resulted in us having an exceptional level of customer retention.
Wilf Lewis, Managing Director
dezrez
Here to help
We strive to ensure that we can help and advise you on as many subjects as possible, not only dezrez, and we welcome our customers to call us for even the smallest problem. Our friendly support team will always do their best to help you, even if the problem isn't dezrez related. And because our support isn't commission based you can rest assured that you will always receive impartial advice that will actually help you, rather than a sales pitch.
Prevention is better than cure with pro-active support
The innovation you see in our software is also clear in our approach to supporting our customers. We provide everyone with what we call "pro active support" something that is unique to the dezrez service. We assign a specific member of our support staff to every new customer. This person will call them regularly to simply make sure that they aren't struggling. They will also provide weekly updates on how the office is using the system. They advise on ways in which they could use more of the derez system to help them become more efficient and get better value for money. They help with getting their website, portals and brochures sorted to take as much pressure off as possible.
