In estate agency, great customer relationships are built on responsiveness, trust, and attention to detail. Whether you are meeting a vendor, preparing for a viewing, following up with a buyer, or keeping your team updated, having the right information at the right time can make all the difference.
At Dezrez, we believe people should always be at the centre of everything we do. That means continually improving the tools, support, and technology we provide, so estate agents can spend less time on admin and more time delivering exceptional customer service.
Here are five ways Dezrez is supporting agents in their day-to-day work...
1) Helping agents stay connected on the move
One example of our ongoing investment is the continued development of our mobile tools, designed to support you wherever your working day takes you.
Now even better for agents on the move, the Dezrez estate agent app helps you stay connected, access key information, and complete everyday tasks wherever your day takes you.
Whether checking details before an appointment, updating notes after a viewing, or staying informed between meetings, mobile access helps you make better use of your time throughout the day.
This is the reality of modern agency life: fast-moving, customer-focused, and increasingly mobile and remote.
2) Improving reporting and visibility
We’ve introduced a brand-new reporting experience within Dezrez, designed to make it quicker and easier for your team to find, use and act on the data that drives your business.
Good decisions depend on good information. Whether you are reviewing team performance, tracking pipeline progress, monitoring activity, or identifying opportunities, having clear reporting makes a real difference.
Dezrez gives agencies better visibility across their business, helping teams understand what is happening, where attention is needed, and how performance is developing.
Improved reporting helps managers make more informed decisions, while giving agents the insight they need to prioritise their time and focus on the right actions.
3) Making people and property matching faster and clearer
We’ve refreshed the People and Property Search experience within Dezrez to make it faster, clearer, and easier for agents to use.
Finding the right buyer, tenant, or property quickly is a key part of delivering great customer service. The updated search experience brings key criteria and results into a cleaner, more focused layout, helping agents scan information, understand matches, and take action with fewer clicks.
Matched properties now clearly show why they meet an applicant’s requirements, reducing uncertainty and supporting more confident conversations with buyers and tenants. Search matching has also been expanded to include gardens and garages, helping agents respond more accurately to lifestyle-led requirements.
With a more consistent experience across the Person record and Property record, and improved editing of search criteria, Dezrez helps teams spend less time navigating the system and more time progressing sales, lettings, and customer relationships.
4) Automating everyday admin
A busy agency day can involve countless small but important tasks, from sending viewing confirmations and reminders to requesting feedback, updating customers, and keeping records accurate.
Dezrez helps agents reduce the time spent on repetitive admin by automating key parts of the customer journey. Viewing communications can be triggered automatically when appointments are booked, changed, or cancelled, helping customers stay informed without agents having to send every message manually.
Automated workflows also support follow-up activity, such as requesting viewing feedback by SMS and keeping relevant teams updated when responses come in. This helps reduce missed steps, improves consistency, and gives agents more time to focus on the conversations and actions that move instructions, sales, and lets forward.
By taking care of everyday admin in the background, Dezrez helps agencies work more efficiently while still delivering a responsive, professional experience for every customer.
5) Bringing your essential tools into one connected workflow
Dezrez integrates with leading PropTech platforms to bring more of what agents need into one connected CRM. Through integrations such as Homesearch, agents can access live property data, local area insights, comparable market information, and property reports directly within Dezrez, helping them prepare for valuations, support conversations with vendors, and make more informed decisions.
These connected tools reduce the need to switch between systems, re-enter information, or search for key details in multiple places. Instead, agents can work from a clearer, more complete view of the customer, property, and market.
By bringing valuable third-party services into the Dezrez experience, we help agencies save time, reduce friction, and give their teams more confidence in the information they use every day. That means agents can spend less time managing systems and more time focusing on the people who matter most: their customers.
At Dezrez, our focus is simple: making everyday agency life easier, so agents can focus on what matters most: their customers.
From mobile tools and clearer reporting to smarter search, everyday automation, and connected integrations, every improvement is designed to reduce friction, save time, and support better customer relationships.
Interested in seeing how Dezrez can work for you? Book a discovery call
